Thursday, July 03, 2008 07:01 pm
 
Telephone Systems
Local and Long Distance
Data and Internet
VoIP
Voice and Data Cabling
Relocation Services
Agent Program
Contact Us
Home
 








 
 
 

First of all what is VoIP and why all of the commotion about it?

VoIP stands for Voice over Internet Protocol and is the ability to route telephone calls over the internet. Traditional phone calling uses a dedicated network called the Public Switched Telephone Network (PSTN) to carry a voice call from one destination to another. This requires access to and the use of facilities owned by companies such as BellSouth, AT&T, MCI and many others. These services have been available for decades and have proven to be a very reliable mechanism to transmit information across the street and around the world. However, it does traditionally cost users for access and service over the PSTN.

The internet, however has shown to be a good vehicle to transmit data, video and voice at very cost effective and sometime free

There are two major reasons to use VOIP

     • Lower Cost
     • Increased functionality

Lower Cost

In general phone service via VOIP costs less than equivalent service from traditional sources. This is largely a function of traditional phone services either being monopolies or government entities. There are also some cost savings due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VOIP without any additional costs.

In the most extreme case, users see VOIP phone calls (even international) as FREE. While there is a cost for Internet service, and equipment, using VOIP over this service may not involve any extra charges, so the users view the calls as free calling.

Increased Functionality

VOIP makes easy some things that are difficult to impossible with traditional phone networks.


 
 
 
  • Incoming phone calls are automatically routed to your VOIP phone where ever you plug it into the network. Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
  • Call center agents using VOIP phones can easily work from anywhere with a good Internet connection.
Do your homework before moving to VoIP

However, businesses need to have a compelling reason to use VoIP, and it may not always make sense to move to VoIP. For example, if a business has a single location and does not make a significant amount of long distance calls, it make be hard to cost justify the equipment to provide internet based calling.

There are a number of areas that should be addressed when considering the move to VoIP including:

     1. Cost
     2. Network Infrastructure
     3. Security
     4. Bandwidth availability
     5. Management
     6. Cost/benefit analysis

Let Telegration help you work through these and other issues and see if moving to VoIP is for your business.

We offer several excellent VoIP systems including the Norstar Business Communications Manager, Altigen and others.

Call us at 770-662-0707 and we will be glad to help you decide if VoIP will pay off for your business.